Onboarding | PJ Harlow Wellness

PJ Harlow Wellness Inc.

1:1 Consulting with
PJ & Peter Harlow.

Forensic mold consulting for health-focused families navigating complex, evolving projects & invisible risk.

Most people come to us for one of two reasons: mold has been found in their home, or they're trying to buy or rent a healthy one. Both are multi-stage, data-driven, evolving projects. Even "just a few questions" require real investigation to answer properly. That's the nature of this work.

That's why we created our onboarding process. It's the structured entry point for working with us 1:1. It gives you a proper foundation before a single dollar goes toward remediation, inspection, or anything else.

"Get stabilized first. Then move."

Onboarding gets you oriented. After that, everything is à la carte. You book what you need, when you need it, based on where your project actually is.

Your foundation.
Everything after is yours to build.

$999

This covers your full onboarding bundle and gets you properly stabilized. After that, sessions are booked and billed à la carte, based on what your project actually needs, nothing more.

This is not a package. Not a subscription. Not all-inclusive. It's the right starting point.

If you're still trying to confirm whether your home has a problem and you're not ready to commit to onboarding yet, we recommend beginning with our ERMI Plus DNA Dust Test & Forensic Review. It tells us whether your home has a mold problem, helps build your health risk profile, and informs whether a full inspection is the right next step.

Learn About ERMI Testing →

Your Onboarding Bundle

Pre-Work

Forensic Investigation

One comprehensive base investigation: a full review of your submitted documents, photos, and test data before your Kickoff Zoom. This is where we build your case file.

Your Starting Point

60-Min Orientation Zoom

Both PJ & Peter. We review your situation, outline your risk profile, map your immediate next steps, and set realistic expectations for the road ahead.

Both experts on every call.
Follow-Up

30-Min Integration Call

Booked within a few weeks of your Kickoff. A touchpoint to stabilize your direction, review new information, and refine your plan before the next phase.

Both experts on every call.
6-Month Trial

Virtual Library Access

34+ guides, videos, custom SPC planning, urgent exit protocols, contents sorting, DIY decon, insurance & contracts. Unlocks immediately on enrollment.

$50/month after 6 months.

Network Access

Black Book Referrals

Our trusted network across the US & Europe: Class 3+ IEPs, mold inspectors, remediation companies, HVAC techs, and more. Regional availability varies.

Forever

Permanent Client Status

Once onboarded, you're a client for life. Book calls at private rates anytime, even years down the road, for future homes, new projects, or anything that comes up.

How It Works

1

Book Your Kickoff

Enroll and schedule your Zoom. Virtual Library access is instant. If applicable, your vetted inspector referral drops within 48 hours.

2

We Build Your Strategy

We review your submitted data and build a personal strategy based on your project stage and complexity, before we ever meet on Zoom.

3

Navigate With Confidence

We interpret your labs, review inspection findings and proposals, and support you through each phase so you never feel hesitant or unsure about your next move.

À la Carte Support

Once you're onboarded, you book what you need, when you need it. Most clients average 6+ sessions per project and approximately 6 hours of casework over the full arc of their investigation. Your project sets the pace, not a package.

Call Type
Availability
Rate
Power Up Call (15m)
Quick check-ins, clarifications, case updates
Every 1–2 weeks
$65
Planning Call (30m)
Proposals, inspection results, next steps
Every 2–3 weeks
$125
Expedited Call
Contingencies, water damage, sudden exposures. Reserved for time-sensitive issues.
Daily, Mon–Fri
$250
Casework
Behind-the-scenes forensic review of documents, reports & data. Billed at $225/hr, prorated.
1-week notice req.
$225/hr

*Peak season (March–June and Sept–Dec) may have longer booking windows

Once a client,
always a client.

Life doesn't resolve on a timeline. Come back in six months, two years, or for a completely different home. Your client status and direct access to the team don't expire.

Most inspectors aren't equipped for a health-based case. It's not an insult — it's just not what their training or their business model is built around. A standard inspection and a forensic investigation are not the same thing.

And as much as I wish a phone call was enough, it just isn't. You can't vet an inspector that way. We can't either. The only way to know if someone is actually skilled is to see their work across multiple real projects over time. Report quality, investigative methodology, what they find versus what they miss, how they communicate with sensitive clients. That's the only data that matters.

That's the work we've already done.

Every client who needs an inspector gets a guaranteed Class 3+ referral, matched to their specific case. Not a zip code. Not a Google search. Someone we've already vetted through real outcomes and verified results.

The Virtual Library

Your complete toolkit for every phase of your mold project, unlocked immediately on enrollment.

34+
Guides
30+
Hours of Content
40+
Total Resources
6 mo.
Free with Onboarding

First 6 months free. $50/month after.
We recommend keeping access active through project completion. The library is what keeps you educated and confident between sessions.

Virtual Library

You don't need to become an expert.
You need structure.

By the time most families find us, they're exhausted, overwhelmed, and unsure who to trust. Our job is to teach you how to take control, manage the moving parts, and run your project with confidence, one clear step at a time.

Start Your Onboarding
  • Yes. But there are a few things worth knowing before we do anything else.

    If you have contractors lined up, a remediation already in motion, or you're trying to compress months of work into days, the first thing we may ask you to do is stop. Not to slow you down. Because moving fast without a clear forensic picture of what you're dealing with is how people spend a lot of money and end up right back where they started.

    If you're not in a position to pause, or not open to the possibility of pausing for a few weeks while we get grounded, this may not be the right fit. We don't get pulled into someone else's urgency. That's not how we protect our clients, and it's not how we do good work.

    For those who are ready to move forward thoughtfully, even on a faster timeline, here's what that looks like:

    • Onboarding fee: $999 (standard for all new clients)

    • Expedited session add-on: $250 to get you in ahead of our standard intake timeline

    • Expedited casework rate applies to all follow-up investigation and support

    A compressed timeline means compressed everything, and our pricing reflects that. It's also what allows us to give your case real attention without shortchanging the clients who trusted us first.

    If you're ready, let's get you onboarded.

  • Unfortunately no, email or DM support isn’t included. Mold consulting really depends on conversation and context, it’s through live dialogue that we can listen, ask questions, and piece together what’s happening in your home and with your health. Every situation is so unique, and quick message exchanges can easily leave out important details or create confusion about next steps.

    Our calls are where we can give you our full attention and provide guidance that truly fits your needs. This also helps us manage time carefully so every member receives thoughtful, personalized support. The only exception is for quick scheduling questions, though most of that is handled automatically now.

  • Yes, we do work with clients on home purchases, but optimally, we need to begin working with you before you start actively looking. There are multiple phases that need to happen first: building your team, learning how to assess properties, identifying red flags in listings, and knowing how to navigate inspections during the buying process.

    Our role is to give you structure, guidance, and a clear timeline of what needs to happen and when. You will be doing the execution. This is why it's not something that can be done in a few days. It takes time to prepare properly.

    As a client actively making offers, we can review inspection reports, video footage, & data to help you gauge the risk/severity of any findings. We often catch things that general home inspectors miss, downplay, or sanitize when it comes to mold and indoor air quality issues. But it's important to understand our scope: we are Forensic Mold Consultants, not building or construction consultants. Our expertise is mold, contamination, moisture intrusion, and indoor air quality, not structural engineering, electrical systems, plumbing, or general home inspection concerns.

    We highly recommend our Home Check© Bundle as a starting point. You get 6 months of library access (which includes all 9 guides in Home Check) included in your onboarding, or you can purchase it outright and keep it forever.

  • It depends on the person, the project, and where they are in the process when they come to us.

    Most remediation clients meet with us 4-6+ times from inspection through post-remediation verification. Complications can add sessions along the way.

    For home buyers, the process typically spans 3-6 months and follows a similar rhythm, 4-6+ calls covering team building, inspection reviews, contingency strategy, and closing prep. Ideally they come to us before they even start looking.

    Some clients continue working with us afterward, whether to maintain their homes or navigate the emotional recovery that often follows. Others return months or years later when life shifts again.

    Every case unfolds differently. Onboarding is structured the way it is precisely because of that.

    For home buyers, the timeline is longer by nature. Ideally they come to us before they even start looking. From there, the process typically spans 3-6 months and averages 3-4+ calls, covering team building, inspection reviews, contingency strategy, and closing prep.

    Some clients continue working with us afterward, whether to maintain their homes or navigate the emotional recovery that often follows. Others return months or years later when life shifts again.

    Every case unfolds differently. Onboarding is structured the way it is precisely because of that.

  • As your consultants, our job is to give you personalized recommendations tailored to your situation, and to do that well, we need to understand your case deeply. Context is everything in this work.

    We review your inspection reports, photos, videos, test results, and documentation to build a complete profile of what's actually happening. This is what we call forensic investigation or “casework”.

    Whether you're dealing w/a sick home that needs remediation or searching for a healthy property to purchase, this investigative work is what allows us to give you informed opinions based on your specific circumstances.

    Peter, our lead investigator, dives deep into your reports, and we both review everything before meeting with you, so you have two experts analyzing your case. This work happens behind the scenes and is what helps you feel confident and informed before making decisions, so you know what to expect and can avoid costly mistakes that leave people feeling regret and financial strain.

    We include one foresnic investigation when you onboard. So anything that you upload before your zoom meeting we look at.

    After that, investigative time is billed hourly ala carte, as needed.

  • Your intake is typically scheduled within 1-3 weeks. If you need to get in sooner, Expedited sessions are available to you inside our private booking portal (Tues-Friday).

  • We guarantee one Class 3+ mold inspector referral within the United States. While we understand the appeal of working with someone local, location isn't our primary focus, expertise is.

    Here's why that matters: This level of inspectors represent less than 3% of all inspectors nationwide. These are professionals with advanced training who operate at a level most people never encounter through typical local searches. But even within these classes, inspectors have different areas of specialty: some focus heavily on building science and mechanical systems, others on forensic microbial investigation, construction analysis, or moisture intrusion. That's why your intake is critical: we need to understand your specific situation so we can match you with an inspector whose expertise aligns w/what your case actually requires.

    The inspectors in our network travel regionally to serve clients because their specialized skills are in high demand. In some cases, we may have an inspector within your state (TX, FL, CA, VA, NY, PA, MD, MN, NY, NJ, OK to name a few) but it's not guaranteed. What is guaranteed is that you'll be connected with someone whose particular strengths match your needs, someone who has the skills to find what others miss, even if they're not right down the street.

  • If we've already met with you and determine you need an inspector referral, that drops within 48 hours of joining inside the library along with the relevant blueprints and guides that coincide with your specific project phase.

    If we haven't met yet, we'll need to meet during your intake first so we can understand your case, create a risk profile, and match you to a fitting Class 3 or 4 inspector.

  • This is our internal classification system for helping clients understand the skill levels within the mold inspection industry. It's not an official industry standard, it's a teaching tool we use to guide your vetting process.

    Class 1 and 2 inspectors (about 97% of the industry) typically perform basic visual assessments and air testing. They're appropriate for straightforward situations like insurance claims or known water damage. Cost range: $300-$3,000.

    Class 3 inspectors (about 2.5% of the industry) are Indoor Environmental Professionals with deep knowledge of building science, HVAC systems, and indoor air quality. They usually spend 4+ hours at your property and provide detailed forensic investigations. This is the level we typically recommend for mold-sensitive individuals or when you need someone who can find hidden issues others miss. Cost range: $4,000-$6,000+.

    Class 4 inspectors (about 0.5% of the industry) are building scientists, engineers, and forensic specialists with advanced credentials. They focus on identifying root causes to prevent future issues and are ideal for cases where no one else can find the source, complex mechanical or moisture problems, or litigation support. Cost range: $6,000+.

  • No, but we absolutely give you the tools, frameworks, and interview templates to search and conduct preliminary interviews yourself. This ensures you're actively involved in the process and understand who you're hiring.

    If you want a more technical vetting, for example, reviewing a remediator's proposal, assessing their methodology, or verifying their competency, we handle that using your investigative casework time. We don't do the legwork of calling companies, but we do provide expert analysis of the options you're considering.

  • No, we don't provide general home inspector referrals. However, we can teach you how to interview and vet them yourself. We've included two guides in our Home Check© series that are built to help you understand what to look for, how to find qualified inspectors, and an entire vetting guide for interviewing them effectively.